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"This was caused by two main issues-preventive maintenance on various ground gateways, coupled with a network logic bug that intermittently caused some packet processing services to hang until they were reset. “Recently some beta users saw short but more frequent outages, particularly in the evening hours," the company said. But on Monday, the company sent out an email (Opens in a new window) to Starlink customers that addressed the "outages" occurring on the service. SpaceX didn’t respond to a request for comment. The vast range in speeds may explain the difference between Ookla's median download speed data and the tests showing 200Mbps or higher that Starlink users routinely post on the internet. An hour after that I was at 36 down/6.8 up,” she told us in an email. A little over an hour later, I was at 94Mbps down/18 up. “The only thing consistent with Starlink service is the inconsistent speeds,” said an Idaho-based user named Tabitha, who preferred to keep her last name private. “I ran a speed test first thing this morning and saw 213Mbps down 9.72 up. According to them, Starlink is indeed fast, but speeds can vary wildly throughout the day. To find out more, we reached out to 10 Starlink users, and asked them about their experiences with the satellite internet service. Every month, SpaceX is launching new satellites and preparing firmware updates in an effort to improve speeds on the service. At the same time, Starlink is technically still in beta. But it’s no secret that the satellite internet system has been steadily serving more and more users, both in the US and across the globe. Ookla also couldn’t say definitively why the median download speeds have been falling. Ookla didn’t say how many test results from unique Starlink users were analyzed, “but the sample count here well exceeds our brightline for statistical significance,” a company spokesperson told us. Hence, the company looked at the median download speeds from anonymous Starlink subscribers who've used Speedtest. So what gives? Well, the data from Ookla is focused on estimating the typical speeds a Starlink user will experience-not the fastest attainable download rates. In recent weeks, more and more users have been posting Speedtest results showing the download speeds on Starlink have essentially doubled, reaching (Opens in a new window) 200Mbps to even over (Opens in a new window) 500Mbps.
The data from Ookla may cause plenty of debate in Starlink community circles. Speeds are plotted with a 95% confidence interval, giving you a range of where the true median speed likely resides.
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